Bounce House FAQs

Questions about Buckeye Bounce Houses

1. Are you insured?

YES! Buckeye Bounce Houses, LLC is fully insured for general liability coverage. We are only responsible for our own negligence; not yours. This statement in no way implies legal responsibility. In reserving your bounce house you will be required to sign a rental agreement and release form(s) that lists specific terms and conditions of the rental. We’re insured by an A+ rated insurance agency approved by the State of Ohio Division of Insurance. Our insurance exceeds state minimum requirements. Your organization may be added as an additional insured to our policy with advance notice.  Please request this prior to your event day and we would be happy to accomodate.


2. Where do you deliver?

Based out of Genoa Township near Westerville, we generally deliver within a 15 mile radius of our office, which generally includes Powell, Dublin, Worthington, Westerville, Lewis Center, Sunbury, Galena, Gahanna, and New Albany.  For a specific location, simply enter your zip code on the reservation section of the website.

 


3. Are you licensed?

YES! We are licensed, registered, and insured. Also, ALL rides are inspected regularly by the State of Ohio Division of Amusement Rides. Safety is our top priority.


4. What methods of payment do you accept for rental items?

Currently we accept cash, checks, money orders, Visa, Mastercard, Discover, and American Express. A $35.00 fee for bad checks will be incurred, in addition to the rental fees and any legal fees.


5. What is your normal set-up and take-down times?

Our normal set-up time starts at 8am and ends at 9pm. In some cases we can accommodate special hours so please inquire and we’ll do our best to suit your needs. Set up is generally no later than 60 minutes before the event starts.  We will work with you to accomodate your needs.  If you have special requests, please ask and we will do everything we can to accomodate. 


Questions about the inflatables

1. Are inflatables safe?

YES! Inflatable’s are safe when certain safety and operating procedures are followed such as anchoring it down, not using it in high wind, maintaining the equipment, monitoring riders, etc. We handle the setup and we will thoroughly train you, as the attendant in charge of the ride, according to the manufacturer’s recommended operating and safety procedures according to ASTM regulations. Safety & Operating information is also available on our web site.


2. Does the inflatable require an attendant?

YES! A trained adult attendant must supervise the inflatable at All times. We will thoroughly train you or your designated attendant to operate the inflatable safely at the time of delivery.  It's then your responsibility to oversee the inflatable while it's operational.


3. What do we do if the inflatable is up and it begins to rain?

Get the kids out and then unplug the blower and cover it while you let the inflatable deflate. Once the rain stops, plug the blower back in and wipe down any wet surfaces to avoid slipping. The vinyl gets very slippery when wet. The kids just want to have fun and do not care if it just rained.


4. Are your inflatables made in America?

Yes they are! We purchase Bounce Houses from a leading manufacturer that uses lead free materials MADE IN AMERICA.


5. How many people can enjoy the Bounce House at a time?

It all depends on the age and size of the kids doing the jumping. Here’s a good rule of thumb:

3-6 year olds = 8 kids
7-11 year olds = 7 kids
12-17 years old or older = 4 kids

Specific weight limits are posted on each unit and may vary by unit.


6. Are the bounce houses clean?

YES! We pride ourselves on having clean and sanitized equipment. We use a non-toxic biodegradable cleaner at the time of each and every setup and thoroughly clean the inside and outside of the inflatable.


7. Are there any cleaning fees?

We expect you to treat our inflatables responsibly.  We realize that children in and out of it all day can allow grass and leaves to enter.  We will not charge for cleaning this. However, since you will receive a list of general rules at the time of setup, any food, drink stains or failure to follow any other listed rule of this nature will result in a minimum $50.00 clean-up fee at the time of pickup. The inflatable will be inspected before it’s packed up at your location.  Under no circumstances can you put WATER, SAND, or SILLY STRING in or around the bounce house.  This creates a mess and can destroy the equipment..please don't do it. :)


Questions about the day of your event

1. Is a deposit required to reserve your date?

YES. To be fair to everyone, we cannot formally reserve an inflatable without a deposit. We ask for a $50.00 deposit at the time of reserving your rental to confirm your reservation. This deposit is subtracted from your total balance due upon delivery. We accept deposit payments by check, cash, and credit card. 


2. How long may I keep the rental?

ALL DAY! We’re not stingy. We offer the best value in Central Ohio with all rentals ALL DAY.  We are flexible with delivery and pickup times - just ask and we'll do everything possible to ensure your wishes are granted!


3. How far in advance can I reserve my Bounce House or any other rental?

As early as possible. The earlier you can make your reservation the better your chance at getting the date you need.  We appreciate as much advance notice as possible, but we will always work with you even if it’s a last-minute request. Please remember, your rental is not confirmed until we receive your deposit and so we recommend using our nifty website to reserve online - or give us a call too!


4. Do I have to do anything to prepare for Buckeye Bounce Houses arrival?

Buckeye Bounce Houses will provide and set up all necessary equipment. The blower motor will need to be located within 100 feet of a standard electrical outlet. If you need a generator, we can rent one for an additional $50. Please make sure the area in which we will be setting up the bounce house has been cleared of any debris or pet droppings and have the kids ready to bounce!


5. What should I expect on the day of the event? How does the process work?

The day of your event, we will deliver and set up the unit at a prearranged time, no later than an hour prior to your event start time but typically in the morning hours. As part of the setup, we will discuss placement options for the unit, review the rental agreement, train you as an attendant that will oversee and have responsibility of the ride, and go over any questions regarding safety, proper use, and any other topic you wish to discuss except politics. YOU MUST BE PRESENT in order for us to setup as we need to review important safety and operating procedures with you. If payment has not already been made or a balance is outstanding, it must be paid at the time of setup. We accept cash, credit card, and check.  


6. What if the weather is bad?

If the weather is not cooperating on the day of your reservation, we will be happy to work with you to reschedule your reservation or refund your deposit.  One of our representatives will contact you prior to delivering the equipment if the weather is questionable and work with you on a responsible solution.  If you decide to proceeed and "chance" inclement weather, please know the deposit is not refundable under ANY circumstance AFTER we have setup. If you choose not to have the equipment delivered due to weather concerns, the full deposit will be returned; because we're happy people and that's just the right way to do busienss.  


7. What are the rules when using a bounce house or inflatable?

Generally speaking, no food or drink, no shoes, no sharp objects, no visible metal zippers, no medical conditions including pregnancy, no wrestling/roughhousing, no hanging on the netting, no flips, NO SILLY STRING, and NO sand. We will provide a safety sheet upon arrival and go over all the safety information with you. Additionally, safety information is included on the Safety page of our website.


8. What if the inflatable is damaged during my event?

If there is a defect in the inflatable, there will be no charge. Depending on the situation, if the inflatable is damaged due to a preventable circumstance.. (example: dog chewed on it, someone cut it with a knife, sharp object on clothes, SILLY STRING, Sasquatch Attack), then a repair fee will be incurred.  This is extreemely rare and we're sure you will have a flawless experience..but please use some common sense and be respectful of our equipment.


9. Where can I have the bounce houses setup?

A bounce house can be set up in many different places on your property. The surface must be mostly flat and relatively firm – grass, concrete, asphalt are acceptable, however, an additional fee may apply for any surface we cannot anchor into with our stakes. We will anchor the unit either by driving stakes into the ground or by using sandbags where stakes cannot be used.


10. How much space is required for setup and proper use of the bounce house?

20'x20' is more than big enough for the standard bounce house. The bounce house must be clear of all overhead power / utility lines and tree branches. We reserve the right to refuse setup if conditions are not safe. This isn’t us being mean, just being safe! We take pride in our clean inflatables and insist that all animal yard waste must be removed. While we never want this to happen, unfortunately we encounter unique set up situations that may pose a safety risk and therefore, we reserve the right to deny setup or a rental due to unsafe and unsanitary conditions. If in doubt, just call us.


11. What are my responsibilities as a lessee?

It's important that you are on site and available when the bounce house is delivered and setup. We will thoroughly train you, as the attendant in charge of the ride, according to the manufacturer’s recommended operating and safety procedures according to ASTM regulations. Additionally, we will review our emergency procedures with this individual at the time of setup. An attendant MUST accompany the bounce house anytime the bounce house is inflated. This person is responsible for the safety of the children / riders, as well as, the care of the equipment by making sure that ALL safety rules and regulations are followed. Safety & Operating information is also available upon reqeust and provided at the time of setup or inadvance.